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Service Design

Designing Awesome Experiences: Service Design Workshop Series

A spoonful of the program:

Get ready to level up your creativity and revolutionize the way you think about service with our super cool workshop series, "Designing Awesome Experiences: Service Design." Aimed at forward-thinking millennials and creative souls, this series is your ticket to unlocking the secrets of crafting memorable and impactful service experiences that wow customers and make waves in the world.


Key topics explored:

  • Unleashing Your Inner Creative Genius: Ideation and Brainstorming Techniques

  • Design Thinking 101: Empathy, Define, Ideate, Prototype, Test

  • Mapping Customer Journeys: Understanding Needs, Pain Points, and Opportunities

Delivery Men
  • Co-Creation Workshops: Collaborative Design Sessions for Innovative Solutions

  • Prototyping and Iterating: Bringing Your Ideas to Life and Refining Them

  • Storytelling for Impact: Crafting Compelling Narratives that Resonate with Customers

  • Implementing Service Blueprints: Turning Ideas into Actionable Plans

  • Measuring Success: Key Metrics and Tools for Evaluating Service Design Effectiveness

Join your tribe in the pursuit of designing awesome experiences that leave a lasting impression and make the world a better, cooler place.

Aimed at:

Creative Professionals and Design Enthusiasts passionate about crafting exceptional experiences, Customer Experience Specialists dedicated to elevating service quality and satisfaction, Entrepreneurs and Startup Founders seeking to differentiate their brands through innovative service design, Marketing Mavericks keen to delight customers and build brand loyalty through memorable experiences, Anyone with a passion for creativity and a desire to make a positive impact in the world of service.

Take Away:


  • A toolkit of creative techniques and methodologies to spark innovation and problem-solving

  • Deep empathy for customers and a heightened understanding of their needs and desires

  • Skills to map customer journeys, identify pain points, and uncover opportunities for improvement

  • Experience in facilitating co-creation workshops and collaborative design sessions

  • Confidence to prototype and iterate on ideas, turning concepts into tangible solutions

  • Mastery in crafting compelling narratives and storytelling techniques to engage and inspire

  • Practical blueprints and action plans for implementing and scaling service design solutions

  • Knowledge of key metrics and evaluation tools to measure the success and impact of service design initiatives


Keywords and related programs:

Service Design, Creativity, Design Thinking, Customer Experience, Co-Creation, Prototyping, Storytelling, Innovation, Impact Measurement.

Innovation StartUp Lab Series, Service Design Innovation,  From Innovation to Evolution, Project-Applied Design Thinking


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