What is the servicedesignweek?
Five days for identifying and designing or re-designing good services in step-by-step sessions and with international facilitators. In our latest versions, we have combined the participation of big companies, from relevant industries with our hands-on workshops and big challenges with real-life projects. We also have the participation of professionals, students, academic experts and recognized professionals to make this event fun and impactful, applying solutions to real problems and going further, besides talks, networking, and beers!
What you will see in any #SDWBCN
We will be happy to host a new version in Barcelona or in your city!
each year, we explore bigger challenges around Service Design, focusing on ideating services that help economic recovery and involve the digital space, practical solutions for medium and small businesses, and key insights for professionals, stakeholders, and students!
Public services like healthcare, education, public space, and mobility, among many others have been pushed into the digital era due to the global lockdown and restrictions imposed by COVID-19. The digitalization of our interactions with the public administration and the limitation of human contact has transformed the way public and commercial services are offered and implemented now. During #SDWbcn we will explore cases, methods, and experiences around the design of on-site services, digital services, and the digitalization of traditional services.
Join us for the Masterclasses, webinars, and workshops online, and if you are in Barcelona, we have only 5 spots to attend the workshops on-site.
16:00-16:30: Service Design Week Opening
Intro to Service Design - Jorge Rodriguez
18:15-18:30: Toolkits: Prints + Digital
18:30-18:45: Context / Ecosystem Mapping
19:30-19:45: How Might We?
16:00-16:30: Digitalization of public services
16:30-17:15: Public Services
18:00-18:30: Stakeholders Map & Systemic value
18:30-19:00: Workshop 1
9:00-19:15: The Moscow Method
16:00-16:30: Inicio Digital literacy 1
16:30-17:00: Experience as a Service – Challenge.
17:00-17:15: Q&A Sandra 1
7:15-17:45: Customer Journey Mappers
17:45-18:00: Break 15min
8:45-19:30: Service Design BluePrinting alive.
19:30-20:00: Workshop BluePrint.
16:00-16:30: Digital Divide , Literacy and Service Technology
16:30-17:00: 30 min: CaseStudy
17:15-17:45: Phygitalización e Innovación.
17:45-18:00: Break 15min
18:00-18:30: Digitalization and New Business models
18:45-19:45: Workshop. Plan for Testing
16:00-17:000: Masterclass Perfect Pitch
18:20- 19:30 Pitchings&Feedback
19:30 Conclusions and Closing
We can organize a Service Design Week for your organization or team!