the post-institutional  learning space

3-Day Service Design in Barcelona 

 

Program: Service Design, Entrepreneurship, Business Design
Menu: Introduction to Service Design (Service Design 101)
Duration: Three days, four hours in the mornings
Basic level Language: English

 

 

A spoonful of the course:

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The Design of Services is a very entertaining world. We will start by knowing its basic principles, applicable to commercial, public, health and exponential services (tourism and culture). We will study clear examples of the advantages of design and redesign of services. We will use the main tools and methodologies, studying cases about successful and improvable services, practicing with two application exercises. This course has been designed under our methodology "Learning by doing" which allows you to apply the tools learned in a dynamic and fun way.

 

Aimed at:

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Independent professionals who provide services, Entrepreneurs, Managers of service companies, Managers and Administrators linked to customer service, face-to-face, virtual and customer service. Marketing Directors, Sales Managers, Area Managers, Supervisors and Personnel linked to the Culture, Tourism and Restoration sector. Public workers.

 

Take Away:

 

A delicious mix that will allow you to understand and conceive services focused on users. You can detect failures in the execution of services and intensify the tools to solve them. Mmmmm!

 

Keywords:

Services, tourism, culture, health, public services, banking services, professional services, health services, after-sales services, customer service, service design, service design.