Program: Service Design, Entrepreneurship, Business Design
Menu: Gamification / Gamification (Design for Play - Gamification)
Duration: One day, four hours in the morning and afternoon
A tablespoon of the course:
Would you believe us if we told you that by playing you can improve your company? Gamification / Gamification has proven to be a success involving people, motivated to change behaviors, develop skills and solve problems. Here we will transform different types of activities to games. Gamification is a tool that is being applied to customer engagement, employee performance, innovation, sustainability, health and wellness - and the list continues to grow. You don't want the session to end. This course has been designed under our “Learning by doing” methodology which allows us to apply the tools learned in a dynamic and fun way.
Independent professionals who provide services, Entrepreneurs, Managers of service companies, Managers and Administrators linked to customer service, face-to-face, virtual and customer service. Marketing Directors, Sales Directors, Heads of Area, Supervisors and Personnel linked to the Culture, Tourism and Catering sector. Public workers.
A delicious dose of sugar, with which you will see how by playing you can improve the current situation of your organization. You will understand how to apply this fun tool in different cases, transforming daily activities into games. Mmmm! You will not be able to stop trying it.
Keywords: services, tourism, culture, health, public services, banking services, professional services, health services, after-sales services, customer service, service design, service design.
For more information on availability or reservations please request a meeting with our team.